1. Domestic Shipping (United States)

• Free Shipping: Orders over $50 qualify for free standard shipping.
• $5 Shipping: For orders under $50, a $5 shipping fee will be charged.
•  Estimated delivery time: 7-14 business days.

1. International Shipping

• Free Shipping: Orders over $50 qualify for free standard shipping.
• $15 Shipping: For orders under $50, a $15 shipping fee will be charged.
• Estimated delivery time: 7-14 business days.

LACEBOUND hopes to serve any country in the world so that everyone can enjoy our products. Therefore, we have set up global delivery in the background. Every country is within our delivery range. However, if the postal service in your country is not smooth, it may affect the delivery time. However, we will basically ship the goods. If we encounter special problems, we will communicate with you in advance.

Of course! For our sex toys, our outer packaging ships all orders in a drab brown box or plain envelope so that the only person excited about your delivery is you. Inside we also have a separate box or bag that comes in contact with the product. This layer is the beautifully designed inner packaging.

If you are out when your package is due to be delivered, the postman will find a safe place to leave your package, or you can confirm another delivery time with the postman.

What should I do if I haven't received my delivery?If your order still hasn’t arrived, or you can’t locate it, please contact us within 14 days of your estimated delivery date. Otherwise, we'll be unable to support your claim.

As per health and hygiene regulations, underwear must be tried over the top of your own.

To return or exchange any underwear, it must be returned in original condition; unworn, unwashed, and free from marks or stains. We recommend checking over the garment thoroughly and confirming with our Returns Policy.

Click here to check your logistics information

How do I return an item?For products with sealed packaging, we can accept returns without reason before unpacking the sealed packaging. After unpacking, we do not accept returns without reason. If it is due to product problems, you can contact our customer service email and we will solve any problems for you.

Please note that if we have not shipped the item after you place the order, you can contact us for a refund. If the item has already been shipped, we will not be able to accept the cancellation of the order. However, you can refuse to accept the item and return it to us, and we will refund you.

It’s okay to change your mind, however due to the intimate nature of our items, some may not be eligible for return. To check which items can be returned, please visit and confirming with our Returns Policy.

We acceptcredit cards（VISA,MASTER,AE,JCB）, PayPal,Your billing statement will show aneutral business name, with no mention of adult products or related content.

If you have any issues or concerns about your toy, you can get in touch with our Customer Care team. For advice on how to use your toy, please visit our blogs. It's packed with good ideas for enhancing your sex life.

We recommend starting with bodysuits or lace set. They’re easy to put on and take off, flattering for most body types, and perfect for both shared moments and personal exploration.

To keep your gorgeous new goodies in their best condition, we suggest gentle hand washing in cold water only. This helps to preserve lace or trims.

• Do not use any harsh soaps or chemicals
• Avoid washing detergents that contain bleaching elements or ‘oxy-action’
• Do not rub or wring
• Do not iron or dry clean
• Line dry only, preferably in shade

Not at all. Our PU leather lingerie is made from soft,flexible material with a smooth finish. Most designs feature a skin-friendly lining, making them comfortable to wear without chafing or overheating.

We recommend choosing based on your bust and hip measurements. If you’re between two sizes, go for thelarger sizeto ensure comfort and a better fit.

Yes. All of our bondage kit are beginner-friendly and designed with comfort in mind.

We focus on basic leather restraint kits — including cuffs, blindfolds, collars, and straps — that are soft, easy to adjust, and suitable for anyone curious to explore.

You don’t need prior experience — anyone can get started safely and confidently.

All of our products areindependently designed, prototyped, and manufactured by us.

We started with BDSM accessories and erotic lingerie, focusing on building high-quality, original collections.

Adult toys like vibrators and strokers are in development and will be launched later — stay tuned.

Just send us an email via our Contact Us page, or tap the chat icon in the bottom right to talk with us — we’re here to answer anything.